Retail Customer Terms of Sale

All Retail Orders

Shipping and handling charges are non-refundable.

For any disputes, you agree to contact our customer service department and give us a chance to resolve the matter prior to contacting PayPal or your credit card company.

If you find that the items you ordered are not to your liking, you may return them to us within 7 days of when you received them for a refund. Please refer to our Return Policy below for full details.

If an item arrives damaged, contact our customer service department immediately. We will arrange a replacement as described below in our Return Policy.

We assume no liability for any costs associated with your choice to use a freight forwarder.

Customers outside The United States assume responsibility for any applicable import duty or taxes.

Domestic Orders

Domestic orders are typically shipped within 1-3 business days. We make reasonable efforts to fulfill orders with expedited shipping within 1 business day of when we receive the order. In some cases, expedited shipping may take up to 3 business days to prepare your order for shipment. We will attempt to contact you if you choose an expedited shipping option and we are unable to ship your order within 3 business days.

If we have a temporary shortage, that we can resolve within 5 business days, we will hold your order until the shortage is resolved. If we have a shortage that will take longer to resolve, we will ship your order in multiple shipments at no additional charge. In the case of multiple shipments, if you paid for expedited shipping, only the first shipment will be sent via the expedited method; additional shipments will be sent using our standard carrier.

We do not guarantee the timeliness of any order sent via standard shipping or Priority Mail.

All orders are subject to merchandise availability. We make diligent efforts to remove items from our website as inventory is depleted, but sometimes we are oversold on certain items. We will not charge you for any such items. Documentation of any such oversold items will be enclosed with the part of your order we are able to ship. We apologize for any inconvenience this may cause.

Unless you choose one of the expedited shipping options, we will ship your order via our standard carrier, which may be regular mail. Please be advised there is no tracking with regular mail.

Most shipments will be sent without a signature required. Your mail carrier may choose to require a signature at their discretion. We may choose to require a signature on any order. In such cases, your mail carrier will leave an orange notice that you may use to collect the shipment in person at your local post office or you may be able to schedule a delivery on a certain day when you will be home by calling 1-800-ASK-USPS (United States Only).

If your order does not arrive in a timely fashion, we must wait for a certain amount of time after the shipment is sent before we will declare your package missing. For standard and Priority Mail orders shipped within the united states, that time frame is 11 business days after shipment. For other shipping methods, the time varies according to the transit commitments of the shipping method.

International Orders

International orders are fulfilled within 1-3 business days of when they were received.

If your order does not arrive in a timely fashion, we must wait for 45 days (60 days for orders to Italy) after we send your shipment before we can declare your package missing. Most of the time, packages to Europe arrive in less than 3 weeks. We receive many packages back from Europe that say "Unclaimed", so if your order is overdue, please check with your mail carrier or post office, they might have it.

Your country may impose import duties and/or taxes (including VAT) on the items you order. The customer is responsible for paying any import duties or taxes imposed by the receiving country.

There is no tracking for International Orders so we have no way to inform you of the progress of your order.

We assume no liability for any costs associated with your choice to use a freight forwarder.

Lost Shipments

For lost orders, we will need to send you a letter that you can fill out, sign and either fax or mail to us, where you declare that you never received the merchandise. This is required for us to file a claim with our insurance company, to enable us to replace your order.

Return Policy

If any items were damaged during shipment, contact us online at within 7 days of when you received your order. We will arrange a replacement at no additional cost. We reserve the right to request photographs of any damaged items, and may decline requests for replacement if we are unable to obtain said photographs.

We do not perform exchanges, however, we accept returns and we will credit your card for any merchandise returned to us in new condition, provided it is returned to us within 7 days of when you received your order. Custom order items are subject to a restocking fee as described below under Custom Orders. Please include your packing slip to ensure prompt and accurate service. The return package does not have to arrive at our warehouse within 7 days, your return shipment need only be postmarked (or tendered) within 7 days of when you received your shipment. You will have to pay for the return shipment. We suggest you insure any items returned to us as we are not responsible for lost shipments. Refunds are only for the amount of the merchandise, as stated earlier, shipping charges are non-refundable. We will notify you via email when we have received your return merchandise and issued a refund. Please allow 10 days after this email if you used a credit card for your bank to process the credit. Please allow up to 30 days if you use a debit card.

We assume no liability for any costs associated with your choice to use a freight forwarder.

Sorry, we cannot accept returns on items that are shipped to us after the 7 day period.

Send return merchandise to:, ATTN: Returns, PO Box 79632, Los Angeles, CA 90079. Please include your packing slip to ensure prompt and accurate service.

Custom Orders

Any products that are customized, such as our “Say your name” necklaces are subject to a 25% restocking fee if returned.


Credit or Debit Cards

We will make an authorization transaction in the amount of $1 each time you try to submit your credit or debit card number. This is necessary to verify your address and the card security code. We will not collect these $1 transactions, and your bank should drop them automatically within 7 days. After successfully verifying your address and security code, we will then authorize the full amount of your order on your card. We will collect the full amount due from your card once we ship your order.

Debit Cards

Your bank may choose to deduct any authorized amounts from your card as soon as the authorization is made. In such cases, your bank has those funds. We do not collect any funds until we ship your order.